Cashiers Job at Front Office (Hotels)

CASHIER’S PROCESS OF FUNCTIONING PROCEDURE:-

TAKING GUEST DEPARTURE
1. Acknowledging a guest approaching for departure
2. Informing allied departments about guest check-out
3. Taking and presenting an information copy to guest
4. Presenting the Comment’s Card to the guest.
5. Showing a check-out on the system.
6. Presenting the Guest copy of the bill and bidding Farwell to the guest using Standard Phrases.

SETTLING GUEST BILLS
7. Settling payment by cash
8. Settling payment by credit card
9. Settling payment by foreign exchange
10. Settling Travel Agent vouchers
11. Settling bill to company guest bills
12. Settling split guest folios
13. Settling Special Packages

TYPES OF CHECK-OUTS
14. Early check-out
15. Express checkouts
16. Group check-outs
17. Crew Check-outs ( If any)
18. Delegation/ Event check-outs
19. Checkouts during system shutdown

OPERATING THE ELECTRONIC DATA CAPTURER (EDC) MACHINE
20. Raise a sale on the EDC machine
21. Reprint a sale on an EDC machine
22. Void a sale on EDC machine
23. Offline Authorization (OLA) on EDC machine
24. Raise an offline sale on EDC machine

MAKING POSTINGS
25. Make and authorize paid-outs
26. Make and authorize allowances
27. Manually charge for room full day and half day
28. Receiving cash/Cheque advances and payments from banquets

DESK FUNCTIONS
29. Foreign exchange encashment
30. Printing shift reports at cashiers
31. Authorizing departure cards sent by Bell Desk
32. Issuing and operating a guest locker
33. Handle room change slips
34. Handle rate change slips
35. Slotting vouchers and guest supporting
36. Luxury tax Exemption certificates
37. Taking authorization for Walk-in Guests

SHIFT CLOSING
38. Preparing necessary documents for Foreign Exchange encashment
39. Preparing cashier’s Logbook for handover
40. Completing guest bills for Accounts Department
41. Handover to the incoming shift.

NIGHT SHIFT FUNCTIONS
42. Receipt for cash, Cheque, restaurant sale
43. Print, check and close batches
44. Allowancing for next day departures
45. Prepare cashier’s summery in the Cash Book (Collection/ Reimbursement)